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FAQs

Before you file a ticket, read our FAQs that answer some of the most commonly asked questions about Experian Developer Portal and our APIs.

General

What is the username / password I need to use for OAuth token generation

Your username and password obtained during signup to the Developer Portal should be used to generate OAuth token.

How long does a password last? If I embed it into an app, will I need to change it every month

Passwords for the developer portal will expire 90 days after creation, or last change.  As your Developer Portal password is the same as the Sandbox password, the same applies to passwords used by API Apps.

How do I get UAT and Production credentials?

Please get in touch via our ‘Contact Us’ page, or talk to your Experian Account Manager.

What are usage limits?

Please get in touch via our ‘Contact Us’ page, or talk to your Experian Account Manager.

How much does it cost to use Experian APIs?

API pricing is dependent on the product, country of use, usage volume and additional factors.  Please visit an API Products page to find out more or contact support.

What does this error mean?

Our errors are documented in the API Documentation for the particular API. The community forums are a great place to understand these errors and find potential solutions when you are stuck in development.

How do I access an API or Sandbox?

Most APIs can be tested in the sandbox with test/static data through a self-serve process. This lets you to see and get a feel for what each API does. Access to UAT and production accounts require a subscription and manual verification. Please contact support to request additional access.

What security measures are used to keep data secure?

We use a variety of security systems to safeguard the information we maintain and provide. Find out more in our Privacy Policy and Global Terms of Conditions.

How do I find an API for my business?

All Experian APIs are carefully grouped in terms of product lines such as Automotive, Consumer and more. Experian product offerings includes functionality of multiple APIs and can be easily found using search icon at top right of each page.

We will be continuously adding new APIs and API products to the portal. If you have trouble finding an API, please contact support.

How do I start using Experian APIs in my development?

Visit our Quick Start Guide to learn how to start using APIs in no time. If you need further assistance contact our API Support Team.

What is an Experian API?

An Application Programming Interface (API) specifies a set of operations, inputs, outputs, and underlying types that allows you to build your software by leveraging the data and functionality provided by Experian.

An API is the messenger that runs and delivers your request to the provider you’re requesting it from, and then delivers the response back to you. Our APIs provide the building blocks that you need to... more

How do I request access to a product in the Sandbox environment?

Most products in the sandbox environment will be open to developer access, however there are certain APIs and products which require additional permissions and approvals. For those products, you can request access by clicking the “Request Access” button displayed on the product page and our API Support Team will assist you to gain access.

What should I do if I forgot my password?

Follow below steps to reset your password:

Click on Login -> Need help signing in -> Forgot password -> Enter your email address or username -> Reset email will be sent to your inbox

What should I do if my developer account gets locked?

Follow below steps to unlock your developer account:

Click on Login -> Need help signing in -> Unlock Account -> Enter your email address or username -> Unlock account link will be sent via email

I currently use ____ Product. Do I automatically get access to it's API?

Some Experian Products may already allow you access to their API for use in your development. Contact your account manager to find out more.

How do I request access to an API or Sandbox?

Most APIs allow you to test them in the sandbox with some test data. Access to some APIs and Sandboxes requires a subscription or manual verification. Please contact support to request access to resources that are currently unavailable on your account.

Are Experian API’s available in different countries?

Yes, our API’s are currently available in multiple countries. Please go to Products page and select one of the available countries in the drop down.