Before you file a ticket, read our FAQs that answer some of the most commonly asked questions about Experian Developer Portal and our APIs.

 

General

Q. How do I start using Experian APIs in my development?

Please visit our Quick Start Guide  to learn how to start using Experian's APIs. If you need further assistance contact our API Support Team.

Q. Are Experian API’s available in different regions?

Yes, our API’s are currently available in two regions US and UK. For other regions please reach our API Support Team. Following are the links to the respective Developer portals/Documentations:

Q. How do I find an API for my business?

All Experian APIs are carefully grouped in terms of product lines such as Automotive, Consumer and more. Experian product offerings includes functionality of multiple APIs and can be easily found using search icon at top right of each page.

Q. For any specific API product, do I automatically get access to their APIs?

Yes, most API products published on the developer portal are open to access. If there is a product which requires additional scrutiny, you can request access by clicking a button “Request Access” displayed on the product page and our API Support Team will assist you to gain access.

Q. How do I request access to an API for a product in the Sandbox environment?

Most products in the sandbox environment will be open to developer access, however there are certain APIs and products which require additional permissions and approvals. For those products, you can request access by clicking the “Request Access” button displayed on the product page and our API Support Team will assist you to gain access.

Q. How much does it cost to use Experian APIs?

Experian APIs have different prices depending on the product offering, country of use, usage volume and other factors. For more information please contact our Experian Sales Representative.

Q. How can I increase my usage limits?

To prevent abuse of our service, most Experian APIs have usage caps implemented at every level of access. If your business requires high usage volumes, please upgrade your subscription tier or contact Experian Sales Representative

Q. What should I do if I forgot my password?

Follow below steps to reset your password:

Click on Login -> Need help signing in -> Forgot password -> Enter your email address or username -> Reset email will be sent to your inbox

Q. What should I do if my developer account gets locked?

Follow below steps to unlock your developer account:

Click on Login -> Need help signing in -> Unlock Account -> Enter your email address or username -> Unlock account link will be sent via email