Before you file a ticket, read our FAQs that answer some of the most commonly asked questions about CompanyName Developer Portal and our APIs.

 

General

Q. What should I do if my developer account gets locked?

Please follow below steps to unlock your developer account: Click on Login > Need help signing in > Unlock Account > Enter your email address or username > Unlock account link will be sent via email

Q. What should I do if I forgot my password?

Please follow below steps to reset your password: Click on Login > Need help signing in > Forgot password > Enter your email address or username > Reset email will be sent to your inbox

Q. What are usage limits?

To prevent abuse of service most Experian APIs have usage caps implemented at every level of access. If your business requires high usage volumes that are more than that allowed be your current level of access, please upgrade your subscription tier, or contact support.

Q. How much does it cost to use Experian APIs?

All Experian APIs have different prices depending on the product offering, country of use, usage volume and other factors. Please visit and API or API Product page to find out more about pricing, or contact support.

Q. What are the Terms of Service for using Experian's API?

Terms of Service differ according to the country in which Experian APIs are used. Please visit the Terms of Service page to find information specific to a country.

Q. What does this error mean?

Our errors are documented in the API Documentation for the particular API. The community forums are a great place to understand these errors and find potential solutions when you are stuck in development.

Q. How do I request access to an API or Sandbox?

Most APIs allow you to test them in the sandbox with some test data. Access to some APIs and Sandboxes requires a subscription or manual verification. Please contact support to request access to resources that are currently unavailable on your account.

Q. What security measures are used to keep data secure?

We use a variety of security systems to safeguard the information we maintain and provide. Find out more in our Privacy Policy and Terms of Service. 

Q. I currently use ____ Product. Do I automatically get access to it's API?

Some Experian Products may already allow you access to their API for use in your development. Contact your account manager to find out more.

Q. How do I find an API for my business?

All Experian APIs on developer portal are carefully categorized and tagged to allow you to search for them. Experian product offerings are made up of the functionality of multiple APIs. In case you have trouble finding an API, please contact support

Q. What countries are supported?

Every Experian API is available for use in specific countries only. Please check the API or Product page for APIs you are interested in to find out more about where you can use them.

Q. How do I start using Experian APIs in my development?

Visit our Quick Start Guide to learn how to start using Experian's APIs in no time.

Q. What is an Experian API?

An Application Programming Interface (API) specifies a set of operations, inputs, outputs, and underlying types that allow you to build your software by leveraging the data and functionality provided by Experian. To speak plainly, an API is the messenger that runs and delivers your request to the provider you’re requesting it from, and then delivers the response back to you. Our APIs provide the building blocks that you need to build your products.

Application Processing

Q. How are franchises treated by the Corporate Link API?

Franchises present a unique challenge when it comes to corporate linkage. McDonald's, for instance, is a combination of company-owned locations and franchise-owned locations. For corporate linkage purposes, it is necessary to distinguish between the company-owned and franchise-owned locations due to differing financial & legal obligations of their parent companies.

Q. What constitutes a link between two business entities?

Linkage occurs when one business entity has financial & legal responsibility for another business entity. Linkage relationships fall into one of two categories: Branch-to-headquarter linkage, or Subsidiary-to-parent linkage.

Q. How long does commercial public record data remain on a business credit report?

Experian uses standard industry and government guidelines for keeping data on file. Expiration dates for data ensures that the information presented in our reports and APIs is current enough to create an accurate picture of financial health. Bankruptcies remain on file for 9 years, 9 months. Judgments for 6 years, 9 months. Tax liens for 6 years, 9 months. UCC filings for 5 years. Additionally, collections remain on file for 6 years, 9 months. Trade data for 36 months, and credit inquiries for... more

Q. Is the commercial credit data in the Business Credit API regulated by the Fair Credit Reporting Act (FCRA)?

The commercial data contained in the Business Credit API is not regulated by the Fair Credit Reporting Act because it does not contain consumer information. However, Experian does have restrictions on how business credit data is used and for what purpose. Please contact your Experian sales representative to learn more.

Q. What is the difference between the commercial Intelliscore Plus Score and the Financial Stability Risk Score?

The Intelliscore Plus (IPv2) score predicts whether a business will pay in a seriously delinquent manner (91+ days) in the next 12 months. Another way of describing this is that IPv2 answers the question "Will I get paid on-time?” The Financial Stability Risk Score (FSR) predicts the less frequent, but serious risk of bankruptcy or default from continuous & significant payment delinquency in the next 12 months, and answers the question "Will I get paid?”